Contact us

You can contact us through the following channels:


Service Quality and Customer Care Department

Beach One Building, Shatti A Qurum

PO Box 1423, Postal Code 133,

Al Khuwair, Sultanate of Oman.


Alternatively you may send us a direct message by clicking here.


Complaint Escalation process

All Complaints registered within the bank are treated with importance. We care about customer satisfaction and aim to tackle any complaint in a speedy and efficient manner in order to serve our customers better.

In Case of unsatisfactory resolutions, complaints may be escalated to a higher authority as per the below escalation hierarchy:

Call Center

+968 24950500 (for calls from outside the Sultanate of Oman)


Click here for branch contact details

Deputy General Manager - Retail Banking

Mohamed Juma Ahmed AI Ghassani

Deputy General Manager - Retail Banking

E: mohamed.alghassani@banknizwa.om

Head of Branches

Talib Al Yarubi

Head of Branches

T: +968 24655678

E: talib.alyarubi@banknizwa.om

Head of Service Quality & Phone Banking

Ikhlas Al Lawati

Head of Service Quality & Phone Banking

T: +968 24655246

E: Ikhlas.allawati@banknizwa.om

IT Security

T: +968 24655419, 4528, 5424, 5422, 5429

E: bn.Infosec@banknizwa.om

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