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You can contact us through the following channels:
Service Quality and Customer Care Department
Beach One Building, Shatti A Qurum
PO Box 1423, Postal Code 133,
Al Khuwair, Sultanate of Oman.
Alternatively you may send us a direct message by clicking here.
All Complaints registered within the bank are treated with importance. We care about customer satisfaction and aim to tackle any complaint in a speedy and efficient manner in order to serve our customers better.
In Case of unsatisfactory resolutions, complaints may be escalated to a higher authority as per the below escalation hierarchy:
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Call Center |
+968 24950500 (for calls from outside the Sultanate of Oman) |
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Branches |
Click here for branch contact details |
|
Deputy General Manager - Retail Banking |
Mohamed Juma Ahmed AI Ghassani Deputy General Manager - Retail Banking |
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Head of Branches |
Talib Al Yarubi Head of Branches |
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Head of Service Quality & Phone Banking |
Ikhlas Al Lawati Head of Service Quality & Phone Banking |
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IT Security |
T: +968 24655419, 4528, 5424, 5422, 5429 |
Personal Internet Banking
24950500 or +968 24955599
customercare@banknizwa.om
24649038
